nero4dPrivacy Policy
This page describes what we collect when you use nero4d and how we keep that data protected. We collect personal information—your name, date of birth, government ID, residential address, and payment details—to verify your identity, process deposits and withdrawals, and comply with applicable law in your jurisdiction.
Our nero4d platform stores your data in encrypted form on secure servers. We share your information only with payment processors, compliance partners, and legal authorities when required by law. You have the right to access, correct, or request deletion of your data on nero4d. This policy applies to all users accessing nero4d from supported jurisdictions.
Read on to understand our data practices, your rights, and how to contact us if you have privacy questions.
Data We Collect on nero4d
When you create an account on nero4d, we collect your email address, mobile phone number, and password. During KYC (Know Your Customer) verification—which is mandatory before your first deposit—we collect your full name, date of birth, government-issued ID number, residential address, and a photo of your ID document.
We collect payment information when you fund your nero4d account. For e-wallet payments (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), we receive transaction confirmations from the payment provider. For bank transfers (mobile banking, local payment, online payment, e-wallet), we collect virtual-account details and transaction receipts. We do not store your credit card numbers or banking credentials directly; payment processors handle that data securely on their own servers.
We also collect activity logs on nero4d—records of every login, deposit, bet, withdrawal, and account change. This data helps us detect fraud, respond to disputes, and comply with regulatory requirements. Your activity history on nero4d is tied to your account and is retained according to our data-retention schedule.
How We Use Your Data on nero4d
We use the personal data we collect on nero4d primarily for identity verification and regulatory compliance. When you deposit funds, we verify your payment details match your registered account to prevent fraud. We use your KYC documents to confirm your identity and eligibility under applicable law in your jurisdiction.
We use activity logs on nero4d to detect suspicious behavior (account takeover, unusual bet patterns, rapid cash-out attempts) and to protect your account. If we suspect fraud, we may temporarily freeze your account pending review. We also use your data to respond to customer support requests, investigate disputes, and resolve payment issues.
We do not use your data on nero4d for marketing purposes without your explicit consent. We do not sell your personal information to third parties. During holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi, data processing may be subject to reduced staffing; response times may extend.
Payment Processors and Third Parties
Our nero4d platform partners with payment processors to handle deposits and withdrawals. When you use mobile banking, local payment, online payment, e-wallet, or mobile banking, we share your account details (email, mobile number) with the payment provider to process the transfer. These processors operate their own privacy policies and are responsible for securing your payment information.
We also work with compliance and KYC service providers to verify your identity on nero4d. These partners receive your government ID, name, and date of birth for verification purposes only. They do not use your data for any other purpose.
Our nero4d servers may be located outside Indonesia, which means your data may be transferred across borders. We ensure that all such transfers comply with applicable data-protection laws and that recipients maintain security standards equivalent to our own.
We at nero4d treat your personal data as sensitive and protect it with encryption, access controls, and regular security audits.
Your Rights on nero4d
You have the right to access your personal data on nero4d. You can view and download your account information, KYC documents, and activity history from your account dashboard. You also have the right to request corrections if your stored data is inaccurate—for example, if your residential address has changed.
You have the right to request deletion of your data on nero4d, subject to legal retention requirements. If you close your account, we delete most personal information but retain activity logs and transaction history for compliance and dispute resolution. You may also request that we limit how we use your data—for example, by opting out of non-critical communications.
To exercise any of these rights on nero4d, contact our support team via the Help section in your account or email our privacy team. We respond to data-access requests within 30 days; deletion requests may take longer if we need to verify your identity or coordinate with payment processors. During holiday periods, response times may extend.
Security and Encryption on nero4d
We protect your data on nero4d using industry-standard encryption. All data transmitted between your device and our servers is encrypted using secure socket layer (SSL) technology. Your password is hashed (not stored in plain text), and we use salting to further protect against unauthorized access.
Our nero4d servers are protected by firewalls, and access to databases is restricted to authorized employees. We conduct regular security audits and penetration testing to identify and remediate vulnerabilities. We also require all staff handling personal data on nero4d to sign confidentiality agreements.
If we detect a security breach on nero4d affecting your data, we notify you promptly by email and provide guidance on protective steps. We do not store payment card data directly; payment processors handle that information on their secured networks.
Cookies and Tracking on nero4d
We use cookies on nero4d to remember your login state and to track your activity within our platform for fraud detection and compliance. Session cookies expire when you close your browser; persistent cookies remain on your device for up to one year. You can disable cookies in your browser settings, but this may affect nero4d functionality.
We do not use third-party advertising cookies on nero4d. We do not track your activity outside our platform. Our cookies serve only to maintain your session, improve security, and comply with regulatory requirements.
If you have concerns about cookies on nero4d, you can adjust your browser settings or contact our support team for guidance.
Contact and Data Privacy Requests
For questions about our privacy practices on nero4d, visit our Legal notice page for contact information. Our privacy team responds to inquiries via email during business hours (Monday to Friday, standard business hours). We maintain offices in major cities including Jakarta, Bandung, and Surabaya where you can also request support.
To request access to, correction of, or deletion of your data on nero4d, send an email to our privacy team with your account details and a description of your request. We verify your identity before processing your request to prevent unauthorized access to your information.
For complaints about our privacy practices on nero4d, you may also contact your local data-protection authority. We cooperate with regulatory inquiries and work to resolve disputes transparently. If you believe we have mishandled your data on nero4d, we take your concern seriously and investigate promptly.
Extended Privacy Commitments
Data retention on nero4d
We retain your personal data on nero4d only as long as necessary to provide service and comply with law. Account information—name, date of birth, government ID—is retained while your account is active and for three years after closure, as required by anti-money-laundering regulations. Payment records on nero4d are retained for seven years per tax and financial-crime prevention requirements. Activity logs are retained for two years. You may request earlier deletion on nero4d, subject to legal holds. If there is an open dispute or investigation involving your account on nero4d, we retain all relevant data until the matter is fully resolved. After the retention period expires, we securely delete your data on nero4d using industry-standard destruction methods. If you request deletion of your account on nero4d before the retention period ends, we mark your account as closed but maintain necessary records for compliance. You can request confirmation of deletion by contacting our privacy team.
International data transfers
Our nero4d platform operates globally, and your data may be transferred to and stored in countries outside Indonesia. These transfers are necessary to operate our service, process payments, and comply with international regulations. We ensure that all countries receiving your data on nero4d maintain security standards equivalent to Indonesian law, and we execute data-processing agreements with all recipients. If you are uncomfortable with international data transfers on nero4d, you may request that we limit such transfers where legally and operationally feasible. However, some international transfer is necessary to process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank providers. By using nero4d, you acknowledge and consent to international data transfers. We regularly review our data-transfer practices to ensure compliance with evolving privacy laws across jurisdictions.
Changes to this privacy policy
We may update this privacy policy on nero4d from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes to how we collect or use your data on nero4d, we notify you by email at least 30 days before the change takes effect. Continued use of nero4d after the notification period constitutes acceptance of the updated policy. If you disagree with changes to our privacy policy on nero4d, you may close your account before the change takes effect. We maintain a version history of all privacy-policy updates on nero4d, and you can review past versions by contacting our support team. The effective date of the current policy on nero4d is displayed at the bottom of this page.
Third-party links and integrations
Our nero4d platform may link to external websites—payment processors, sports-league websites, news sources. We are not responsible for the privacy practices of these third parties. When you click a link on nero4d to visit an external site, you leave our platform and are subject to that site's privacy policy. We recommend reviewing the privacy policies of any third-party sites you visit from nero4d. If you access nero4d through a partner or affiliate link, the partner may receive information that you came from that link, but no personal data is shared without your consent. We do not allow third-party tracking pixels or advertising networks on nero4d. If you notice a third-party integration on nero4d that concerns you, contact our support team.
Accessibility and data rights assistance
We recognize that not all users may be able to easily exercise their data rights on nero4d. If you need assistance accessing, correcting, or deleting your data on nero4d—for example, if you require language support, accessibility accommodation, or help navigating our systems—contact our support team. We provide assistance at no cost to you. Our support team in Jakarta, Bandung, and Surabaya can guide you through the process of exercising your rights on nero4d. If you are unable to communicate in English, we offer support in Indonesian and can connect you with a representative who speaks your language. For accessibility-related concerns on nero4d, we work to accommodate your needs and ensure you can exercise your privacy rights fully.